Onsite Support Technician

We're currently seeking an IT Technician in Ertvelde. If you have a passion for providing excellent customer service and possess strong technical skills, we invite you to apply. Join us and become part of our dynamic team!

terms

Full-time

Ertvelde, 9940 Evergem, Belgium

Type de contrat: CDI

2-5 years

job description

Responsabilities:

  • Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal).
  • Assist and inform the user according to the request and within the limits of the scope of intervention.
  • Provide support for computer systems in case of hardware and software incidents.
  • Provide support for mobile devices in case of hardware and software incidents
  • Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
  • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
  • Carry out maintenance interventions.
  • Carry out the preparation and installation of workstations and software.


Qualifications:

  • Good technical knowledge of Workplace environment and end-user services: MS Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory expertise.
  • Expertise in troubleshooting, sufficiently solid expertise to meet the infrastructure support needs and handle certain workstation-related issues.
  • Monitoring and reporting of the production environment (dashboards, KPIs).
  • Monitoring and improvement of procedures and documentation.
  • Basic knowledge of Apple environment.
  • Incident and request processing (ITIL – ticket tracking).
  • IT Support experience in a large enterprise environment.
  • Spoken languages: English (fluent), Dutch (native)


Additional Information:

  • Sector: chemical industry
  • Location: based in Ertvelde
  • Workload: 5 days per week / 8 hours per day on client site support


about the company

Our client is dedicated to leveraging digital technology to optimize companies' productivity and competitiveness. They offer customized solutions tailored to our clients' needs, covering a wide range of services including consulting, user support, cybersecurity, and cloud management. With operations in the Benelux region and internationally, our client has established a strong presence across Europe. They prioritize delivering high-quality services and excel in technical expertise to meet the evolving needs of their clients.

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office@recrumind.com
+40 750 411 110
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