Onsite IT Technician

We're currently seeking an IT Technician in Amsterdam. If you have a passion for providing excellent customer service and possess strong technical skills, we invite you to apply. Join us and become part of our dynamic team!



Amsterdam, Netherlands

Type de contrat: CDI

2-5 years

job description


  • Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)
  • Provide support for computer systems in case of hardware and software incidents
  • Provide support for mobile devices (iPad, iPhone,) in case of software incidents
  • Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
  • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
  • Always demonstrate excellent customer service


Technical/Business Skills

  • Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
  • Monitoring and reporting of the production environment (dashboards, KPIs)
  • Monitoring and improvement of procedures and documentation
  • Basic knowledge of Apple environment (iPhone)
  • Incident and request processing (ITIL – ticket tracking)
  • IT Support experience in a large enterprise environment (+ 400 users)

Essential experience/skills

  • At least 3 years of onsite support and customer care is required
  • Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
  • Motivation and real desire to improve and learn
  • Organized, able to work independently, pragmatic, and hands-on approach
  • Spoken languages: English (fluent), Dutch is a plus

Additional Information

  • Sector: Food Industry
  • Location: based in Amsterdam-Zuid (south)
  • Workload: 5 days per week / 8 hours per day on client site support

about the company

Our client is dedicated to leveraging digital technology to optimize companies' productivity and competitiveness. They offer customized solutions tailored to our clients' needs, covering a wide range of services including consulting, user support, cybersecurity, and cloud management. With operations in the Benelux region and internationally, our client has established a strong presence across Europe. They prioritize delivering high-quality services and excel in technical expertise to meet the evolving needs of their clients.

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+40 750 411 110
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