Digital Account Manager

The Account Manager that we are looking for will do this by exercising expertise in:

• Managing project scope for a digital project from idea to completion, working with both the client representatives and delivery team;
• Managing budgets and billing associated with their customer relationships;
• Up-sell and grow customer relationships through continuous effort spent on understanding their business needs and offering solutions;
• Maximizing each client’s relationship net promoter score.

What you need to know for this position:

• Account management – delivering quality online projects on time and within budget. You need to be familiar with different pricing and sales proposals strategies when talking about digital projects;
• Proven experience in coordinating digital projects such as websites, B2B or B2C platforms, digital campaigns, national consumer promotions;
• Building great professional relationships;
• Management of small to medium-sized delivery teams (designers, web developers, content editors, digital strategists);
• Actively participated in pitch presentations and bidding process;
• Client budgets financial management: monthly reporting internally and externally;
• Excellent English (written and spoken);
• Proficiency with project management tools: Jira, Confluence, Google Drive & others;
• At least 3-5 years of relevant proven experience (digital projects) in project management or account manager position.

What will be your responsibilities:

• Help the project teams understand the client expectations and project scope for them to provide a high-quality service;
• Negotiate project scope with the client and delivery team so that you find the optimal and technically realistic solution to solve the client’s need. The project manager role will be responsible for effort estimation and planning but you will be responsible for scope management and client negotiations;
• Work in a consulting manner with the project manager & delivery manager each current/upcoming project to be aware of each project evolution and new opportunities that might come up;
• Propose solutions to optimize processes/ways of working to increase productivity and delivery quality;
• Facilitate client, stakeholders discovery workshops to better understand business needs, objectives, challenges, and industry specifics;
• You have a key role in the success of projects and initiatives of all sizes - so you align on the whole process with the client and team;
• Overcome communication gap between client and delivery team by helping each side understand the way of working, industry specifics;
• You can coordinate a pitch process from the beginning to the end;
• Travel as needed to meet our clients face-to-face;
• Make the client and delivery team love working with you, while/by doing all of this;
• Collaborate with PR and offer full support to promote - written articles, case studies, event presentations, etc;

Benefits, perks & vacation:

• Private medical insurance;
• Pink Friday – a whole day dedicated to sharing and learning that we organize every month;
• Game nights, social events, trainings, and other activities throughout the year;
• 21 holiday days and how many emergency days you need;
• Amazing team building and rewards for people that go above and beyond.